An IT roadmap is a visual document that communicates the plan for technology initiatives at the organization. A roadmap typically outlines when, why, and what technology solutions will be implemented to help the organization move forward while avoiding costly mistakes.
There are various categories and approaches to building a technology roadmap. However, roadmaps for IT teams generally fall into two different parts: systems roadmaps and technology roadmaps.
A systems roadmap identifies the systems that enable core capabilities across the organization. It outlines your current capabilities, your future needs, and the improvements you plan to make in order to reach your strategic goals. This roadmap would communicate plans about the major systems used to run your business. These might include technologies like your customer relationship management system (CRM), enterprise resource planning system (ERP), data analytics platforms, and identity management tools.
A technology roadmap shows the technology currently available today and highlights improvements that are scheduled in the future. This typically involves cloud strategies and migration of data centres. A technology roadmap also considers when a technology may be scheduled for end-of-life. For example, when a core CRM system is being replaced by a new one, a technology roadmap will highlight when support for the current CRM will end and when the new CRM will be brought online.
As companies outline their strategic goals and initiatives to help them achieve their vision, they can use a these roadmaps to determine which technologies to pursue and outline their implementation plans. A technology roadmap helps ensure that technology and infrastructure investments will meet the short-term and long-term goals of the organization.